Privacy Policy

Canberra Ear Clinic ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).By using our website (www.canberraearclinic.com.au), booking our services, or contacting us, you agree to this Privacy Policy.

What Personal Information We Collect

We may collect the following personal information:

Identification details: Full name, date of birth, gender.
Contact information: Address, email, phone number.
Medical information: Relevant ear and hearing history, medications, allergies, surgical history, and other health information required to provide our services safely.
Payment details: Billing address, transaction details (Note: We do not store credit card numbers — payments are processed securely via third-party payment processors).
Website usage data: Information collected automatically via cookies and analytics tools (e.g., IP address, browser type).

How We Collect Personal Information

We collect information in several ways:

Directly from you when you book an appointment, fill out forms, or communicate with us via phone, email, or our website.
From third parties, such as family members, caregivers, or healthcare providers, where necessary and with your consent.
Automatically when you visit our website through cookies or similar technologies (see Section 8 below).

Why We Collect Your Information

We collect and use your personal information for the following purposes:

To provide ear wax removal and related services.
To assess your suitability for our services and ensure your safety.
To manage bookings, appointments, and communication.
To process payments and manage invoicing.
To comply with legal and regulatory obligations.
To improve our website and services.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure, including:

Secure electronic records with restricted access.
Password-protected systems.
Staff training on privacy and data security.

If personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless required by law to retain it.

Disclosure of Personal Information

We will not share your personal information except in the following circumstances:

With your consent.
To healthcare professionals if referral or follow-up is required.
To trusted third-party service providers (e.g., payment processors, IT providers) who assist us in operating our business, under confidentiality agreements.
Where required or authorized by law (e.g., responding to court orders, regulatory bodies).

Access and Correction of Personal Information

You have the right to:

Access the personal information we hold about you.
Request corrections to your personal information if it is inaccurate, out-of-date, or incomplete.

To request access or corrections, please contact us using the details below. We will respond within a reasonable timeframe and may require identification to process your request.

Your Rights and Choices

You can choose not to provide personal information, but this may limit our ability to provide services.
You may withdraw consent for us to collect or use your information, subject to legal limitations.
You may opt-out of receiving non-essential communications (e.g., newsletters, promotions).

Cookies and Website Analytics

Our website uses cookies and analytics tools to improve user experience and monitor website performance. Cookies may collect non-identifiable data such as browser type, pages visited, and time spent on the site.

You can adjust your browser settings to refuse cookies; however, this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review this policy periodically.

If you have any questions, concerns, requests, or complaints about our Privacy Policy or handling of your personal information, please contact us:

Canberra Ear Clinic Email: hello@canberraearclinic.com.au

Phone: +61450611356

Website: www.canberraearclinic.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.