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Terms & Conditions

Welcome to Canberra Ear Clinic. By accessing and using our website (www.canberraearclinic.com.au) and booking our services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

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General Information

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  • Canberra Ear Clinic ("we", "our", "us") provides professional ear wax removal services using micro-suction techniques. Our services are delivered at clients’ homes, aged care facilities, and retirement villages across Canberra and surrounding regions. These Terms and Conditions apply to all users of our website and clients who book our services.

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Services Provided

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  • Ear Wax Removal using Micro-Suction: Safe and professional removal of ear wax buildup.

  • Mobile Services: Visits to homes, aged care facilities, and retirement villages.

  • Consultations & Follow-ups: Where necessary, follow-up appointments may be recommended.

  • Please note that we do not provide medical diagnosis or treatment for conditions outside the scope of ear cleaning and wax removal. If more serious medical issues are suspected, we will refer you to your GP.

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Client Responsibilities

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  • Accurate Information: You agree to provide accurate and complete information about your medical history relevant to ear health, including any ear surgeries, perforations, infections, or ongoing treatments.

  • Consent: By booking our services, you consent to the ear micro-suction procedure.

  • Access: For home visits, you agree to provide a safe and accessible environment for our staff to perform services.

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Health & Safety Disclaimer

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  • Although micro-suction is considered a safe procedure, all medical procedures carry some risk. Possible complications may include (but are not limited to):

    • Minor discomfort or irritation

    • Temporary dizziness or hearing changes

    • Rare cases of ear canal trauma

 

We take all reasonable care to minimize risks; however, you acknowledge and accept these risks by using our services.

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Booking and Cancellation Policy

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  • Appointments can be made via our website, phone, or email.

  • Changes on the booking must be made at least 24 hours prior to the appointment.

  • Cancellations: Cancellations must be made at least 24 hours prior to the appointment.

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Payment Terms Payment Methods 

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  • We accept payments via credit/debit cards, and other methods as indicated on our website.

  • Fees: Service fees will be outlined clearly during the booking process.

  • ​We require 50% deposit to secure your booking. Additional surcharge of 1.9% and 30 cents will be included in the total amount during checkout. The remaining balance plus 1.1% charge will be paid after the procedure.

  • Paid deposits are non-transferable and non-refundable.

 

Privacy Policy

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  • Your privacy is important to us. We comply with the Australian Privacy Principles (APPs). Any personal information collected will be used solely for the purposes of providing our services and will not be shared without your consent, except as required by law. Please review our [Privacy Policy link] for more details.

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Limitation of Liability

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  • Canberra Ear Clinic will not be liable for any indirect, incidental, or consequential damages resulting from the use of our services. We are not responsible for any damages caused by failure to disclose relevant medical information. Our liability for any claim, whether in contract, negligence, or otherwise, will not exceed the amount paid for the service provided.

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Intellectual Property

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  • All content on this website, including text, graphics, logos, images, and software, is the property of Canberra Ear Clinic and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or exploit our content without prior written consent.

 

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Governing Law

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  • These Terms and Conditions are governed by the laws of the Australian Capital Territory (ACT), Australia, and any disputes will be resolved under these laws.

 

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Changes to Terms and Conditions

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  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website and services following changes constitutes acceptance of those changes.

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Contact Information

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  • If you have any questions about these Terms and Conditions, please contact us:

- Canberra Ear Clinic Email: hello@canberraearclinic.com.au

- Phone: +61450611356

- Website: www.canberraearclinic.com.au

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